In the below example I have had a drive failure on an PS4000 and need to generate diagnostics to arrange a replacement with Dell technical support.
Step 1 Generate Diagnostics
Step 2 Retrieve Diagnostics via FTP
If you have the email settings configured correctly you can get the diags sent to you via email. If not you will need to retrieve them via FTP which is explained below.
- Connect to the array using an FTP client (in the below example I am using filezilla which can be download from here)
- Once connected download the files to a directory on your computer.