Backup Exec Support Tool

Is available here –

It is compatible with version 11d onwards and runs tests on hardware, service accounts and the backup exec software. It searches the event logs amongst other things and presents its findings in a pretty cool report which tells you exactly what’s wrong with the current setup. Combined with the vendor tape tool, there shouldn’t be any reason why failures aren’t sorted quicker than usual

Any other drive should have a corresponding utility to upgrade firmware and troubleshoot

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